![]() ![]() Otherwise I would turn up to the earlier other flight and explain the situation at check-in to see if you can get on. In future, if you have the cash, I would not have chosen an alternative flight, and just booked an alternative on any carrier after you’ve tried to contact airline (alhough the ECJ have made it clear you have no duty whatsoever to try and contact the airline, they should be contacting you). ![]() They won’t have to pay hotels for an additional night if they can put you on an earlier flight – I would try and contact them tomorrow am early, and see if they will let you change (they probably will). These do not include airline staffing issues.īear in mind the airline can both refuse what you are entitled to, and be more flexible than what was required. In addition, you might be entitled to compensation if the flight was not cancelled for extraordinary circumstances. If you choose 1) rebooking on next available flight, the airline has a duty of care, so you can claim hotels, 3 square meals a day (not including alcohol), and travel costs between hotel and airport for new flight. If the new flight is cancelled, you are entitled to make the choice all over again (and get extra compensation on the new flight – yes it is additive). It sounds like you have made your choice. Do not under any circumstances accept a refund of your ticket as that gets them off all the rerouting and duty of care costs.įollowing cancellation under EC261/2004 Article 8) 1) you are entitled to one of: 1) rebooking on next available flight (including other airlines, if no reasonable own-airline option available 2) rebooking at your convenience in the fututre (you will struggle if you want this >1 year after original flight or 3) a refund. Plus all the duty of care things above.Ĭlaim after the flight, keep all ypur evidence till it’s paid in full. Staff problems are not exceptional circumstances this is solid – they owe you £220 / 250 euros *per seat*. So it sounds like you tried enough.Īnything extra you paid for ticket, any nights hotel till replacement flight, all meals at reasonable local hotel or restaurant costs, claim off them with receipts.Ĭlaim EU261 / UK261 compensation for cancelled flight less than 14 days notice. It sounds like you’ve made at least 3 serious attempts but it didn’t work in the app they told ypu to use and you couldn’t get through on the phone. Keep screenshots or phone bill list of calls made trying to reach them to ask them to reroute you. Keep screenshots (ideally) or notes of your struggles with the app This topic was modified 52 years, 10 months ago by. We also acted quickly and booked two nights hotel at a reasonable price (Dublin reasonable prices are pretty extortionate these days) ![]() Have we shot ourselves in the foot in terms of EU compensation, airlines duty of care, travel insurance by locking in the first available flight we could change to ourselves? The plan was to try call tomorrow to see if we can be moved to a Saturday flight but we may struggle to contact them and we may have given up our right to rerouting at earliest opportunity by amending the booking. About 5 flights to London have been cancelled in the last 2 days so options are limited. A handful of flights to Heathrow are available for Saturday but we cannot reroute using the app. No flights to Gatwick were available tomorrow or Saturday so we booked the first flight on Sunday morning. No SMS was received within the following 3 hours and attempts to call them led to being stuck in a lengthy queue (I’ve heard horror stories about how difficult it is to talk to someone these days).Īfter half an hour of being on hold where they advise trying to change a booking via the app we decided to try change our flight that way. Got SMS at 7.00am this evening saying flight is cancelled, if they can put us on an alternative route they will SMS again “soon” and otherwise contact them. I’m in Dublin ahead of what was supposed to be my return flight to Gatwick at 15.10 tomorrow. ![]()
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